QuixiCloud Terms and Conditions

Last Updated: July 10, 2026
Effective Date: May 1, 2026

1. Introduction

Welcome to QuixiCloud. These Terms and Conditions (the "Terms") govern your access to and use of the services provided by QuixiCloud Data Storage Private Limited ("QuixiCloud," "we," "us," or "our"), including our web platform, Android application, Windows application, APIs, WebDAV services, and any future applications or services (collectively, the "Service").

By registering an account, accessing, or using the Service, you ("User" or "you") expressly agree to be bound by these Terms. If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not agree to these Terms, you may not use the Service.

2. Definitions

Capitalized terms used in this document shall have the following meanings:

• Account: The personalized access credential created by a User to utilize the Service.
• Service: The cloud storage, synchronization, application ecosystem, and API endpoints provided by QuixiCloud.
• User Content: Any digital files, data, text, audio, video, or images uploaded, transmitted, or stored by the User through the Service.
• Primary Storage: The active, user-accessible storage infrastructure where User Content is actively maintained.
• Disaster Recovery Backup: Secure, encrypted, secondary copies of Primary Storage data maintained solely by QuixiCloud for infrastructural recovery in the event of hardware failure.
• Subscription / Plan: The specific tier of service (Free or Paid) selected by the User.
• Business Plan: Specialized subscriptions intended for organizational use with multi-user management capabilities.

3. Eligibility

You must be at least 18 years of age (or the age of legal majority in your jurisdiction) and fully capable of entering into a legally binding agreement to use the Service. By using the Service, you represent and warrant that you meet these eligibility requirements and are not prohibited by applicable law from utilizing cloud storage services.

4. Accounts & Security

When creating an Account, you must provide accurate and complete information. You are solely responsible for maintaining the confidentiality of your account credentials, including your master password and any Multi-Factor Authentication (MFA) tokens.

You agree to accept responsibility for all activities that occur under your Account. You must promptly notify QuixiCloud at security@quixicloud.com if you suspect any unauthorized access to or use of your Account. QuixiCloud shall not be liable for any loss or damage arising from your failure to safeguard your credentials.

5. Services

QuixiCloud provides a suite of data management tools, including encrypted cloud storage, multi-device synchronization, secure file sharing, WebDAV access, and dedicated cross-platform applications. We continually strive to improve the Service; therefore, we reserve the right to modify, suspend, or discontinue any feature of the Service at any time, with or without notice, subject to our Service Level Agreement (SLA).

6. Encryption & Storage

QuixiCloud prioritizes your privacy through advanced encryption standards.

• Client-Side Encryption: Where supported by our applications, files are encrypted by the client device before they are uploaded.
• Upload Replay & Streaming Encryption: When Upload Replay is enabled or required, QuixiCloud performs streaming encryption before writing encrypted data to our physical storage arrays.
• At Rest: All files remain securely encrypted at rest. Each file utilizes a unique encryption key, which is further protected by a master encryption key managed through QuixiCloud’s secure key management protocols.

Your data is replicated across our managed infrastructure to ensure high availability and resilience. However, you acknowledge that in a zero-knowledge architecture, QuixiCloud cannot recover your data if you lose your master password or encryption keys.

7. Storage Lifecycle & Data Deletion

QuixiCloud adheres to a strict data lifecycle policy:

• Free Accounts: Standard free accounts receive a maximum of 10 GB of storage.
• Active Subscriptions: Paid plans remain active for the duration of the billed period.
• Grace Period: Following the expiration or non-renewal of a paid Subscription, Users are granted a thirty (30) day renewal grace period to submit payment. During this period, you will receive automated reminder emails to ensure you do not accidentally lose data.
• Data Deletion: If an Account remains expired after the 30-day grace period, all active Primary Storage data associated with the Account will be permanently and irrevocably deleted.
• Disaster Recovery: Encrypted Disaster Recovery Backups may persist within our system for up to an additional 30 days post-deletion. However, these backups are strictly for infrastructure restoration and are not recoverable or accessible to users with expired or deleted accounts.

8. Fair Usage Policy

To ensure optimal performance for all users, QuixiCloud enforces a Fair Usage Policy. We reserve the right to throttle, rate-limit, or temporarily restrict Accounts that consume excessive bandwidth, generate abusive API requests, or otherwise degrade platform stability. These restrictions will be applied at QuixiCloud’s sole discretion to protect infrastructure integrity.

9. User Responsibilities

You retain full control over your User Content. You agree that you will not use the Service to:

1. Upload, store, or distribute unlawful, defamatory, or illicit content (including CSAM, which will be immediately reported to authorities).
2. Infringe upon the copyrights, trademarks, or intellectual property rights of others.
3. Distribute malware, ransomware, viruses, or any malicious code.
4. Attempt to probe, scan, or exploit vulnerabilities in the QuixiCloud infrastructure.
5. Interfere with or disrupt the normal operation of the Service.

10. Suspension & Termination

QuixiCloud reserves the right to immediately suspend or terminate your Account, without prior notice or liability, for reasons including, but not limited to: violation of these Terms or the Acceptable Use Policy (AUP), suspected fraud, non-payment, chargebacks, severe security risks, or explicit orders from law enforcement authorities.

11. Intellectual Property

Your Property: You retain all ownership rights and intellectual property rights to your User Content. QuixiCloud claims no ownership over the files you upload. Our Property: QuixiCloud retains all rights, title, and interest in and to the Service, its underlying software, applications, branding, trademarks, and infrastructure. You are granted a limited, non-exclusive, non-transferable license to use the Service software solely in connection with your authorized use of the Service.

12. Billing & Subscriptions

Paid Subscriptions may renew automatically based on your selected payment method and billing cycle. You are solely responsible for maintaining valid payment information. Subscriptions must be manually cancelled prior to the renewal date to avoid future charges. Refund eligibility is governed exclusively by our Refund & Cancellation Policy.

13. Service Availability

QuixiCloud targets a 99.9% uptime for Primary Storage services. Planned maintenance windows will normally be announced to affected users in advance. However, emergency maintenance may occur without prior notice to prevent critical infrastructure failures.

14. Privacy & Security

Your use of the Service is heavily reliant on our commitment to data protection. These Terms incorporate by reference our Privacy Policy, Security Policy, and Data Processing Addendum (DPA). By using the Service, you consent to the data practices outlined in these documents.

15. Government & Legal Requests

QuixiCloud will only disclose User data when legally compelled by a valid subpoena, court order, or search warrant issued by an applicable authority. Where permitted by law and feasible, we will notify affected Users of the request before providing any information. Due to our encryption architecture, QuixiCloud generally cannot decrypt or provide readable copies of User Content.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL QUIXICLOUD, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE USE OF, OR INABILITY TO USE, THE SERVICE. QUIXICLOUD'S TOTAL CUMULATIVE LIABILITY UNDER THESE TERMS SHALL BE LIMITED TO THE AMOUNT PAID BY YOU TO QUIXICLOUD FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

17. Force Majeure

QuixiCloud shall not be held liable for any delay or failure in performance caused by circumstances beyond our reasonable control, including acts of God, natural disasters, cyber warfare, national emergencies, internet service provider failures, or governmental actions.

18. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the federal or state courts located in Bengaluru, Karnataka, India, and the parties hereby irrevocably consent to the personal jurisdiction and venue therein.

19. Company Information

QuixiCloud Data Storage Private Limited
Registered Office: 10159, Sharada Colony, West of Chord Road 1st Stage, Basaveshwar Nagar, Bengaluru, Karnataka 560079
CIN: U63119KA2024OPC193754

General Inquiries: support@quixicloud.com
Privacy & Security: privacy@quixicloud.com
Billing: billing@quixicloud.com

This document constitutes the entire agreement between you and QuixiCloud regarding the Service. QuixiCloud reserves the right to modify these Terms at any time by posting the updated version on our website. Continued use of the Service constitutes acceptance of any changes.