QuixiCloud Refund & Cancellation Policy

Last Updated: July 10, 2026
Effective Date: May 1, 2026

1. Purpose

This Refund and Cancellation Policy governs how QuixiCloud Data Storage Private Limited handles subscription cancellations, renewals, refund requests, and related billing adjustments. By purchasing a paid subscription, you agree to the terms outlined below.

2. Subscription Cancellation

You may cancel your QuixiCloud subscription at any time through your account dashboard.

• Future Renewals: Canceling your subscription stops any future automatic renewals.
• Continued Access: Unless a refund is specifically approved (as outlined in Section 4), your access to paid features and storage quotas will continue until the end of your current paid billing period.
• Data Lifecycle: After your paid period expires, your account and data will become subject to the standard storage lifecycle and deletion policies outlined in our Terms and Conditions.

3. Renewals

Depending on the payment method used during checkout, your subscription may renew automatically or require manual intervention:

• Automatic Renewals: Subscriptions paid via credit card or supported continuous payment mandates will renew automatically at the end of the billing cycle. You are responsible for keeping your payment information up to date.
• Manual Renewals: Certain regional or manual payment methods do not support auto-renewal. In these cases, it is your responsibility to manually renew your subscription prior to expiration to prevent data deletion.

4. Refund Eligibility

We strive to ensure complete satisfaction. Refund requests are evaluated on a case-by-case basis and may be considered under the following circumstances:

• 24-Hour Window: Requests made within 24 hours of the initial purchase or a renewal charge.
• Duplicate Payments: Erroneous duplicate charges for the same subscription period.
• Billing Errors: Incorrect charges resulting from a system error on our end.
• Technical Failures: Severe technical issues that prevent the core storage service from functioning as advertised and which our support team cannot resolve within a reasonable timeframe.

5. Non-Refundable Situations

QuixiCloud cannot grant refunds in the following situations:

• Refund requests submitted after the 24-hour eligibility window has expired.
• Requests based on a change of mind after substantial use of the service.
• Accounts that have been suspended or terminated due to violations of our Terms and Conditions or Acceptable Use Policy (AUP) (e.g., hosting illegal content or malware).
• Fraudulent or abusive account activity.
• Promotional, discounted, or trial plans, where explicitly stated during checkout.
• One-time activation, migration, or setup fees (if applicable).

6. Immediate Resource Allocation

QuixiCloud provides high-performance cloud storage infrastructure. Unlike downloadable software, our service requires immediate allocation of hard drive capacity, network bandwidth, and compute resources the moment a subscription is activated. Because these infrastructure costs are incurred by QuixiCloud immediately upon your purchase, broad refund windows are not feasible.

7. Long-Term Plans

If you purchase an annual, multi-year, or lifetime plan, partial refunds or pro-rated credits are generally not provided if you decide to cancel before the end of the term, unless expressly agreed by QuixiCloud or strictly required by applicable consumer protection laws in your jurisdiction.

8. The Refund Process

To submit a refund request, you must contact our billing department directly. Please include:

• Your registered QuixiCloud account email address.
• Your Invoice ID or Transaction ID.
• A detailed reason for the refund request.

Every refund request is reviewed individually by our billing team to ensure fairness.

9. Processing Time

If your refund is approved, the funds will be returned to the original payment method used during the transaction. Please allow 7 to 14 business days for the refund to reflect in your account, as processing times vary significantly depending on your bank or financial institution.

10. Chargebacks and Disputes

We encourage you to contact QuixiCloud Support to resolve billing issues before initiating a chargeback with your bank or credit card provider.

• Fraudulent or abusive chargebacks (e.g., claiming unauthorized use after actively utilizing the storage) will result in immediate account suspension while the matter is investigated.
• Initiating a chargeback does not negate legitimate consumer rights you may have under applicable law, but we reserve the right to dispute invalid claims to protect our platform.

11. Taxes

Applicable taxes (such as GST or VAT) may be included in your final charges where required by law. If a refund is issued, the refund amount will be adjusted to reflect the appropriate tax treatment of the original transaction.

12. Changes to this Policy

QuixiCloud reserves the right to update or modify this Refund & Cancellation Policy at any time. Changes will apply prospectively to new purchases and renewals, unless otherwise required by law.

13. Contact Information

For all billing inquiries, cancellation assistance, or refund requests, please contact our billing team at: billing@quixicloud.com